Website Comments Not working

You’ve created a new website, and added your website code but your website comments widget isn’t showing up! Here are some common reasons:

Your Site Url Isn’t Accurate

Be sure your website URL matches exactly the URL for your client site (capitalization, spacing, HTTP vs HTTPS etc)

You’re not logged in

Be sure you’re logged into the site where you’ve installed SureFeedback or the widget won’t appear.

Turn off Jetpack’s Shortlinks

Currently, Jetpack’s short links break functionality by generating the installable website code. You’ll need to turn off Jetpack’s short links and re-add the code to your client’s site.

Was this doc helpful?
What went wrong?

We don't respond to the article feedback, we use it to improve our support content.

Need help? Contact Support
On this page
LET’S GET STARTED

Ready to Give It a Try?

Start Your Free 14-Day Trial Now. No Obligation. No Reason Not To.

Trial Icon

14 Days Free Trial

Experience Our Platform Risk-Free

Docs Icon

Documentation

Articles that cover common questions

24/7 World Class Support Team

Friendly Support

Reach Out – We’re Here to Help

Scroll to Top