Adding A Client’s Non-WordPress Site

You can easily connect a client’s non-WordPress site to your SureFeedback dashboard installation using an install code snippet, which loads the SureFeedback interface over the top of a website.

What Type Of Websites Can I Add?

Anything really! SureFeedback works with Drupal, Joomla, Magento, Wix, Squarespace, Shopify, Craft CMS, even SPA or Web apps (provided they use the History API and not hashed).

Adding A New Site

1. Visit SureFeedback > New Website

To add additional website projects, such as a client’s website visit SureFeedback > New Website from your WordPress Admin sidebar.2

2. Enter a Title and Website URL

Enter the title of your website and paste the URL under Website Setup.

3. Choose “Something Else” for your site type

Copy and paste the “Install Code” right before the closing body tag of your client’s site. Then click “Next”.

4. Click “Verify Installation” to verify the installation of the script.

It may redirect you to the site to see if the widget is properly showing.


The widget is not showing

On your client’s site, open your browser console. You can do this by pressing  Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac). This will give more information as to why it’s not showing. Possible reasons could include.

  • You have caching enabled that’s preventing the plugin from token verification or login verification. See our Caching Article
  • You have set Project Access to “Must Be Logged In” and you are not logged into your WordPress installation where the SureFeedback plugin was installed.
  • You have set Project Access to “Anyone with the access link” and you have not visited the access link, or have cleared your browser cache since visiting.
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