The Project Access Link sometimes won’t work if the cookie or project urls are being cached on your server. We always recommend a dedicated installation for SureFeedback so you can disable caching functions which are not needed by SureFeedback.
Where should I install SureFeedback?
Troubleshooting Steps
1. Check caching plugins.
Make sure to exclude SureFeedback post types or the users session won’t be set.
2. Check if your host is caching on the server.
If you have a WPEngine, you’ll want to have them add some cache exclusions.
WPEngine Cache Exclusion for Access Links
3. Check for Varnish Caching
Do you have Varnish running or any other type of server side caching? If so you’ll want to add the necessary varnish exclusions.
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How to Install SureFeedback & Addons
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