- Display a dialog when the user approves an image
- Changing A Mockup URL Slug
- Extending Backbone Models, Views and Collections
- Adding Custom Scripts and Styles
- ph_website_publish_thread
- New Comment Threads
- Add additional notification emails
- Display a welcome message for new users on mockup projects
- Change the subscribed user email based on a role
- How to Install SureFeedback & Addons
- Updates
- Should I install this on my own site or a dedicated installation or subdomain?
- Caching and SureFeedback
- Dashboard Shortcode
- Adding A Project Shortcode To Your Site 3.1.x and lower
- Project Shortcode
- Hosting
- Cloudways Compatibility
- How to Activate your SureFeedback and Addons License?
- Adding a Subscribed Projects Shortcode 3.1.x and lower
- Customization
- Emails
- Permissions Cheatsheet
- How to Integrate SureFeedback with Slack
- How to Export Comments in PDF/CSV file?
- Known Issues
- Increasing the WordPress Memory Limit
- WPEngine Cache Exclusion
- Litespeed Caching
- Emails Not Sending
- Flywheel Compatibility
- Debugging
- Varnish Caching
- Gridpane Compatibility
- Session Expired Notice in Chrome Incognito
- Breeze Compatibility
- W3 Total Cache Compatibility
- Website Comments Not working
- Swift Performance Caching
- Flywheel Cache Exclusion for Project Access Links
- WPRocket Compatiblity
- How to enable a different site for my license
- How to generate an invoice for my purchase?
- Download Failed: Unauthorized
- How do I translate SureFeedback into my language?
- Creating Client and Colleague Accounts
- How to give a person access to a project?
- How to use SureFeedback on any external site
- How to Use SureFeedback with WPML to Collaborate on Multilingual Sites
Download Failed: Unauthorized
This is happening either because the license key is expired or it is not activated on the URL SureFeedback is installed on. This can sometimes happen if you install the plugin and activate the license key on a temporary URL and then update the site to the final URL.
To resolve the problem, you’ll want to log in to your account and enable a different site for your license.
If your license key is expired, you will need to renew it before you can install the update. The status of your license key will be shown on the License Keys tab of your account page.
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