Access Links Not Working

The Project Access Link sometimes won’t work if the cookie or project urls are being cached on your server. We always recommend a dedicated installation for SureFeedback so you can disable caching functions which are not needed by SureFeedback.

Where should I install SureFeedback?

Troubleshooting Steps

1. Check caching plugins.

Make sure to exclude SureFeedback post types or the users session won’t be set. 

Caching and SureFeedback

2. Check if your host is caching on the server.

If you have a WPEngine, you’ll want to have them add some cache exclusions. 

WPEngine Cache Exclusion for Access Links

3. Check for Varnish Caching

Do you have Varnish running or any other type of server side caching? If so you’ll want to add the necessary varnish exclusions. 

Varnish Caching