SureFeedback Cloud – Frequently Asked Questions (FAQ)

General

What is SureFeedback Cloud?

SureFeedback Cloud is a visual feedback and task collaboration platform that allows you to collect feedback directly on websites and mockups.

Instead of relying on emails or screenshots, users can create Tasks pinned to specific elements on a page, making feedback clear, actionable, and easy to manage.

Who is SureFeedback Cloud for?

SureFeedback Cloud is designed for:

• Freelancers
• Agencies
• Product teams
• Marketing teams
• Enterprise teams

Anyone who needs to review websites, collect feedback, and manage revisions efficiently can benefit from it.

Account & Setup

Do I need WordPress to use SureFeedback Cloud?

No. SureFeedback Cloud works with:

• WordPress websites (via automatic plugin installation)
• Custom HTML websites (via script integration)
• Mockups and designs

You can collect feedback across all of these within a single workspace.

How long does setup take?

Most users are able to:

• Create an account
• Add a site
• Start collecting tasks

within a few minutes.

Is there a default setup when I sign up?

Yes. When you create your account, SureFeedback Cloud automatically creates:

• One Organization
• One Default Workspace

You can start adding sites or mockups immediately.

Features & Usage

What is a Task?

A Task is a piece of feedback created directly on a website or mockup.

Each task can include:

• A pinned location on the page
• Text feedback
• File attachments
• Assignments
• Status updates
• Private discussions

Tasks help turn feedback into structured, trackable work.

What is an Access Link?

An Access Link is a secure link that opens your website with the SureFeedback widget enabled.

Using this link, you or your clients can:

• Click on elements
• Create tasks
• Leave feedback directly on the page

This ensures all feedback is captured and synced to your dashboard.

Can I manage tasks visually?

Yes. SureFeedback Cloud includes a Kanban Board view, where tasks are organized into columns such as:

• Open
• In Progress
• Review
• Completed

You can drag and drop tasks between statuses to manage progress easily.

Can I collect feedback on mockups?

Yes. SureFeedback Cloud allows you to upload and review mockups and designs, making it easy to gather feedback before development begins.

Collaboration & Permissions

Can I invite clients or team members?

Yes. You can invite:

• Team members
• Clients
• External reviewers

You can control their access using:

• Roles (Owner or Member)
• Workspace access
• Workspace Admin permissions

Do clients need an account to leave feedback?

Not always.

You can:

• Invite them as members (for full collaboration), or
• Share an Access Link so they can leave tasks without needing full access

Can I control what users can access?

Yes. Access is managed at the workspace level.

You can:

• Assign users to specific workspaces
• Limit visibility to only relevant projects
• Adjust permissions at any time

Pricing & Limits

Is SureFeedback Cloud free?

SureFeedback Cloud offers a 7 day free trial.

For full details, please visit:

👉 https://surefeedback.com

Are there limits on sites or users?

Limits depend on your selected plan.

Typically, plans may vary based on:

• Number of sites
• Number of users
• Storage or usage limits

Check the pricing page for the latest details.

Data & Security

Is my data secure?

Yes. SureFeedback Cloud is built with security in mind.

• Secure authentication is used
• Data is stored safely in the cloud
• Access is controlled via roles and permissions

Are my WordPress credentials stored?

No.

SureFeedback uses secure, short-lived tokens during setup. Your WordPress credentials are never stored.

Who owns the data?

You retain ownership of your data.

All tasks, feedback, and project information belong to you and your organization.

Cloud vs Self-Hosted (Plugin)

What is the difference between SureFeedback Cloud and the WordPress plugin?

SureFeedback Cloud:

• SaaS platform
• Centralized dashboard
• Works across multiple sites and mockups
• No manual setup required
• Automatic updates

Self-Hosted Plugin (Legacy):

• Runs inside WordPress
• Limited to individual sites
• Requires manual setup and management

SureFeedback Cloud is the recommended solution for scalability and collaboration.

Technical

Which browsers are supported?

SureFeedback Cloud works with all modern browsers, including:

• Google Chrome
• Safari
• Microsoft Edge

For best performance, always use the latest version of your browser.

What if the site connection fails?

If your WordPress site fails to connect:

1. Go to Sites → Actions → Integration
2. Recheck your credentials
3. Retry the connection

If the issue persists, contact support.

Support

How can I get help?

We’re here to help. If you don’t find your answer here, feel free to contact our support team. If you need assistance, you can reach out here:

👉 https://surefeedback.com/contact-us/

You can also explore guides directly inside your dashboard.