Privacy Policy

At SureFeedback, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and safeguard information when you use SureFeedback Cloud, our hosted website feedback and collaboration platform.This policy also explains how SureFeedback Cloud interacts with our WordPress plugins, including the Cloud plugin and the self-hosted client plugin.

Who We Are

SureFeedback Cloud is a Software-as-a-Service (SaaS) platform operated by Brainstorm Force US LLC.

Company Information
Brainstorm Force US LLC
2093 Philadelphia Pike #3090
Claymont, Delaware 19703, United States

Contact Information
Support: [email protected]
Privacy: [email protected]SureFeedback Cloud App:
https://app.surefeedback.com

You can find more information about us, including our full address, on our company website.

Scope of This Privacy Policy

This Privacy Policy applies only to SureFeedback Cloud, including:

• The SureFeedback Cloud web application
• APIs and backend services supporting SureFeedback Cloud
• Feedback widgets served from SureFeedback Cloud
• Integrations used to connect SureFeedback Cloud with customer websites

Related Plugins (Referenced Only)

• SureFeedback Cloud Plugin (WordPress Connector):
  https://wordpress.org/plugins/surefeedback-cloud/
• SureFeedback Client Site (Self-Hosted Plugin):
  https://wordpress.org/plugins/projecthuddle-child-site/

These plugins are referenced for clarity. This policy governs SureFeedback Cloud (SaaS) only.

Your Acknowledgment & Consent

By accessing or using SureFeedback Cloud, you acknowledge and agree to this Privacy Policy.

• You are not legally required to provide personal data
• Certain features require data to function correctly
• You may withdraw consent at any time
• Withdrawal of consent may limit or disable Cloud features

Information We Collect

A. Information Collected from SureFeedback Cloud Customers

When you create or use a SureFeedback Cloud account, we may collect:

• Full name and email address
• Account login credentials (securely encrypted)
• Subscription details and billing status
• Workspace, project, and team configurations
• Team member email addresses
• Support tickets and communications
• Cloud usage and feature interaction data

Payment Information

Payments are processed by Stripe or PayPal.

• SureFeedback Cloud does not store credit card numbers
• We only retain limited billing metadata (plan, status, invoices)

B. Information Collected from Website Visitors

When visitors submit feedback through SureFeedback Cloud widgets, we may collect:

• IP address (anonymized where legally required)
• Country-level location (derived from IP)
• Browser type, device type, and operating system
• Page URLs where feedback is submitted
• Comments, replies, annotations, and screenshots
• Element position and interaction context
• Timestamp and session metadata

We do not intentionally collect visitor names, email addresses, or account credentials.

C. Automatically Collected Technical Data

SureFeedback Cloud automatically collects limited technical data such as:

• Browser and platform information
• Referring URLs
• Performance metrics and error logs
• Feature usage and interaction events

This data is used for security, reliability, analytics, and product improvement.

Visual Feedback & Screenshot Data

SureFeedback Cloud enables visual feedback features, including:

• Page screenshots captured for context
• Annotations and comments linked to page elements
• Comment threads, replies, and resolution status

Screenshot Handling

• Screenshots are generated client-side or during feedback submission
• Only relevant page content is captured
• Screenshots are encrypted and access-controlled
• Retention follows project and account settings

WordPress Plugins & Cloud Interaction

SureFeedback Cloud Plugin

The SureFeedback Cloud plugin allows WordPress sites to connect to the SureFeedback Cloud SaaS.

• Acts as a connector to SureFeedback Cloud
• Sends site identifiers and authentication tokens
• Does not independently store Cloud feedback data

All Cloud-related data is governed by this Privacy Policy.

SureFeedback Client Site (Self-Hosted Plugin)

Plugin URL:
https://wordpress.org/plugins/projecthuddle-child-site/

• This plugin is self-hosted
• Data is stored on the customer’s WordPress server
• SureFeedback Cloud only receives data if the customer explicitly connects it

Self-hosted data is governed by the customer’s own privacy policy unless connected to Cloud services.

Purpose of Data Processing

We collect and process data to:

• Operate and maintain SureFeedback Cloud
• Enable collaborative website feedback
• Authenticate users and manage access
• Process subscriptions and billing
• Provide customer support
• Monitor system performance and reliability
• Prevent fraud, abuse, and security threats
• Comply with legal and regulatory obligations

Service Providers

We use trusted third-party services to operate SureFeedback Cloud:

Purpose	Provider
Payment Processing	Stripe, PayPal
Hosting & CDN	Hetzner, Cloudflare
Analytics	Google Analytics, PostHog
Email Delivery	AWS SES, SendinBlue
Customer Support	HelpScout

All providers are contractually bound to protect data and use it only for defined purposes.

Cookies & Tracking Technologies

Essential Cookies

• Authentication and session management
• Security and abuse prevention
• Core Cloud functionality

Optional Cookies (Consent-Based)

• Analytics and performance monitoring
• Feature usage analysis

Cookie preferences may be managed via browser settings or SureFeedback Cloud controls.

Data Security

We use industry-standard security measures, including:

• TLS/SSL encryption for data in transit
• Encrypted storage for sensitive data
• Role-based access controls
• Limited internal access
• Regular security reviews

While no system is completely secure, we take reasonable steps to protect all Cloud data.

Data Retention

• Account data is retained while your Cloud account is active
• Visitor feedback data follows project retention settings
• Logs and technical data are retained for security and diagnostics
• You may request deletion at any time

Your Privacy Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Opt out of marketing communications

Requests may be sent to [email protected].

Children’s Privacy

SureFeedback Cloud is not intended for children under 13 years of age.We do not knowingly collect personal data from children.

If identified, such data is deleted promptly.

Third-Party Links

SureFeedback Cloud may include links to third-party services.
We are not responsible for their content or privacy practices.

Advertising & Marketing

With consent, we may use platforms such as Google or Meta for marketing.
You can opt out through the respective advertising platforms.

Policy Updates

We may update this Privacy Policy periodically.

• Updates are reflected by the “Last Updated” date
• Continued use of SureFeedback Cloud indicates acceptance

Contact Us

For questions, concerns, or privacy requests:

Email: [email protected]
Support: [email protected]

Mailing Address:
Brainstorm Force US LLC
2093 Philadelphia Pike #3090
Claymont, Delaware 19703, United States

Last updated: 23 December 2025